Transportion/Paratransit
You move people – people going to work, people going to school, people going to worship. Your transportation and passenger management systems must work – 100% of the time. You care about the communities you serve and want to make an impact that enriches their lives.
Let’s face it. The passenger management systems used in many transportation and paratransit programs are based on antiquated architecture. Sometimes the ‘new and improved’ is worse than the previous version. How do you manage these systems, secure your infrastructure, integrate your communications systems, empower your teams to deliver the best customer experience, and ensure compliance with reporting and contract requirements? How do you keep from getting left behind when it comes to technology?
Case Study
Transdev Services is the largest private operator and integrator of multiple modes of transportation in the United States. They help clients operate safe, efficient, and innovative transportation. Transdev operates East Bay Paratransit and San Francisco Paratransit.
The East Bay Paratransit and San Francisco Paratransit projects, operated by Transdev Services needed and IT team to design and build out their networks and infrastructure, manage their IT needs, manage vendor relationships, manage IT assets, manage telecommunications/VoIP, and provide 24/7 technical support.
CIS provided the IT design and engineering, implementation, and operations teams necessary to support these two projects for over a 20-year period. With CIS as their IT managed services partner, East Bay Paratransit and San Francisco Paratransit have consistently won the contract to provide their transportation services to Bay Area Rapid Transit (Bart), Alameda-Contra Costa Transit District (AC Transit), and the San Francisco Municipal Transportation Agency (SFMTA/Muni).
As a CIS client, San Francisco Paratransit – operated by Transdev Services – never lost data, never lost a server, enjoyed 24/7 technical support response, and grew its operation by millions in revenue.
We had an issue with our phone system, and Dana and her team recommended one that has helped us tremendously with productivity. We can now keep track of peak hours and use the phone remotely, which I love that feature because I don’t have to be stationary in one area to answer phone calls; we did not have that with our previous provider.